Overview
This Privacy Policy describes how The OGYN ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our online store at theogyn.com (the "Site"). By using the Site, you accept and agree to the practices described here.
Information we collect
We collect the following categories of personal information:
- Contact information. Name, email address, phone number, billing address, shipping address.
- Order information. Items purchased, transaction amounts, payment confirmation data (we do not store payment card numbers — they are handled by Shopify's PCI-compliant processor).
- Account information. Login credentials and order history if you create an account.
- Device & usage data. IP address, browser type, operating system, pages visited, referring URL, time on site, device identifiers.
- Marketing preferences. Email subscription status and any tags you've been assigned.
- Customer support communications. Information you provide when contacting us by email, form, or social channels.
How we use your information
- To process and fulfill your orders, including shipping, billing, and customer service.
- To send transactional emails (order confirmation, shipping notifications, returns).
- To send marketing communications only if you have opted in. You may unsubscribe at any time.
- To improve and personalize the Site, including analyzing browsing patterns and product preferences.
- To detect, prevent, and address fraud, security, or technical issues.
- To comply with legal obligations and enforce our Terms of Service.
Sharing your information
We share your personal information with third-party service providers strictly as necessary to operate the Site and fulfill orders. These include:
- Shopify — our e-commerce platform and payment processor.
- Shipping carriers (e.g., USPS, UPS, FedEx, DHL) — for order delivery.
- Email service providers — for transactional and (with consent) marketing emails.
- Analytics providers — to understand site usage in aggregate.
We do not sell your personal information to third parties.
Cookies and tracking
The Site uses cookies and similar technologies for: shopping cart functionality, login sessions, analytics, and (where you have consented) advertising. You may disable cookies in your browser settings, though some features of the Site may not work as intended.
Your rights
Depending on your jurisdiction, you may have rights regarding your personal information including the right to access, correct, delete, restrict, or object to our processing. To exercise these rights, email info@theogyn.com.
California residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of any "sale" of personal information. We do not sell personal information.
EU/UK residents (GDPR): You have the right to access, rectify, erase, restrict, port, and object to processing of your personal data. The legal basis for our processing is performance of a contract (for orders) and legitimate interest (for analytics and security). For marketing, our basis is your consent, which you may withdraw at any time.
Data retention
We retain order records for as long as required for accounting, tax, and legal purposes (typically 7 years). Account information is retained until you request deletion. Marketing data is retained until you unsubscribe.
Children
The Site is not directed to children under 13 (or 16 in the EU). We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.
Security
We use industry-standard safeguards including SSL/TLS encryption for all transactions and access controls on internal systems. No system is perfectly secure; we cannot guarantee absolute security but we will notify affected users of any breach as required by law.
Changes to this policy
We may update this Privacy Policy from time to time. The "Effective" date at the top of this page will reflect the most recent revision. Material changes will be announced via email to subscribed customers.
Contact
Questions about this policy or our data practices? Email info@theogyn.com.